Terms & Conditions

Welcome to Spinnaker. To ensure a safe, clean, and enjoyable environment for all owners and guests, the following rules and policies apply to all occupants and visitors during their stay. By occupying a unit at Spinnaker, you agree to comply with the following:

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CANCELLATION POLICY

You will receive a full refund, less the non-refundable $60 admin fee, if the reservation is cancelled 45-days prior to arrival date. If the reservation is cancelled within 44-days of arrival, all monies are forfeited, regardless of reason of cancellation unless space is resold, at which time a refund may be granted. We cannot refund any monies should you decide to shorten your stay. Availability of lodging will determine if your stay can be extended. Failure of any payment due shall jeopardize your reservation, including cancellation without notice, at our sole discretion.

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NO SMOKING POLICY
The Rules and Regulations strictly prohibit smoking of any kind, including marijuana, cigarettes, cigars, vaping devices, or vaporizers, anywhere on Spinnaker property, including inside the unit, on balconies, in the garage or in any common areas. If smoking occurs on the Spinnaker property or inside the unit, the occupant agrees to immediately vacate the premises without dispute and will be responsible for all cleaning and remediation costs, with a minimum charge of $330.00.

  

 NO ANIMALS POLICY
The Rules and Regulations prohibit animals of any kind from being brought into any unit or anywhere on Spinnaker property by timeshare owners, guests, or visitors. If an owner, guest, or visitor brings an animal into the unit or onto Spinnaker property, the occupant agrees to immediately vacate the premises without dispute and will be responsible for all cleaning and remediation costs, with a minimum charge of $330

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 INDOOR ASSIGNED PARKING
Each unit is provided with an assigned parking space in the heated indoor garage. Please ensure that your vehicle is parked only in your designated spot. Vehicles parked in spaces other than their assigned spot may be towed at the owner’s expense. You will be asked to register your vehicle information on the next page. Additionally, vehicle idling in the garage is strictly prohibited.

  

 OUTSIDE PARKING & SNOW REMOVAL INSTRUCTIONS
Take a right when leaving the garage, then take an immediate right into the parking lot. Please park adjacent to the Spinnaker Building, as this parking lot is shared with Coeur du Lac. All vehicles must be moved during snow removal operations between 8:00 AM and 4:00 PM whenever three inches (3") or more of snow accumulates. Failure to move vehicles during snow removal may result in towing at the vehicle owner’s expense.

  

 TRAILER & RV PARKING
Trailers, RVs, and other recreational vehicles must be registered with Spinnaker Property Management on or before the day of arrival. All such vehicles must be parked in the designated trailer parking area located at the east end of the parking lot. Vehicles must not occupy more than one marked parking space. Failure to comply with these requirements may result in towing at the owner’s expense.

  

 CREDIT CARD AUTHORIZATION
A valid credit card must be kept on file for the duration of your stay. Your card will only be charged if necessary, including in the event of: • Late check-out • Incidentals • Violation of the Rules and Regulations • Careless or negligent damage to the unit or its contents Any applicable charges will be applied to the card on file.

  

 QUIET HOURS
To ensure a peaceful environment for all guests, quiet hours are typically observed between 10:00 PM and 8:00 AM. Excessive noise, parties, or disruptive behavior may result in removal from the property.

  

 TRASH & RECYCLING
Guests must dispose of trash in designated containers and follow any recycling guidelines posted by the property. The trash dumpster is located on the curb inside the enclosure out in front of the property. The recycling bins are located in the garage by the door.

  

 DAMAGE RESPONSIBILITY & COMMON AREA CONDUCT
Guests are responsible for damage to the unit, furnishings, or common areas caused during their stay.Guests must follow posted rules when using pools, hot tubs, hallways, elevators, and other shared spaces.

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MOBILE INFORMATION & MESSAGING PRIVACY
We respect your privacy and are committed to protecting your personal information.
When you provide your phone number through our website, booking platform, or other communication channels, we may collect and use this information to send you important
messages related to our services. These messages may include reservation confirmations, reminders, updates, and customer service communications.

Your mobile information will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.

Information collected may include:
● Name
● Phone number
● Reservation or booking details
● Communication preferences

This information is used solely to support your interaction with our services and improve your customer experience.

If you have any questions regarding this Privacy Policy or how your information is used, please contact us at:
SLD@HillStarMngt.com or (970) 468-8001